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CGM

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Disponible para:

Bubble Desktop disponible para: Windows

Bubble Desktop disponible para: MacOS

CGM

Descripción Funciones Sistemas telefónicos Base de conocimientos

Connecting CGM to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, you no longer have to search for patient data manually during phone calls but can use the functionalities that CGM's telephony module has to offer you.

Gateway

For this integration, Bubble acts as a gateway. This means that you can disable all of Bubble's pop-up features yourself, because in this configuration, Bubble only ensures that your telephony environment can communicate with CGM's telephony module

Functionalities

The integration method gives you all the functionality that the CGM's telephony module has to offer. Think of a callnotification that comes into view with the patient information, which you can also click on to access the calling person's patient file. If several family members are linked to the same telephone number, it is possible to navigate directly to the correct patient from the overview. When a call is transferred to a colleague, the customer information moves with it. By default, the pop-up is visible from the moment your softphone, deskphone or other device rings until the call is terminated. Ask CGM about the specific features their telephony module has to offer. In addition to the aforementioned gateway feature, Bubble comes with many other functionalities. For example, you can activate multiple CRM integrations under the same user at no extra cost, which can be useful if you use multiple software applications within your company. We have already listed some important features for you:

All the functionality that CGM's phone module has to offer you.
Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature.
Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).

Customization

To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.

Technical

Connecting Bubble - and thus the CGM Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.

Posibilidades de llamadas salientes CRM

Haga clic para marcar desde CRM
Marcación con teclas de acceso rápido desde CRM
Copiar para marcar

Tipo de implementación

Bubble Desktop
Bubble Cloud

Tipo de integración

API en tiempo real (basada en la empresa)
Clonar plantilla

Aplicaciones compatibles

Bubble Gateway Integration

Funciones emergentes de burbuja estándar

Inicio de sesión único
Pulse para marcar
Nuevas funcionalidades
Notación numérica

Sistemas telefónicos

3CX [plug-in]